If you’ve just lost someone, you might be feeling overwhelmed or unsure of what to do first. At Aroha Funerals’, we’re here to support you — calmly, clearly, and without pressure.
1.Call Us — Anytime, Day or Night
Whether the death has happened at home, in hospital, or in a care facility, the first step is to call us:
We’ll walk you through what happens next and arrange to bring your loved one into our care.
2. We Take Care of the Next Steps
Depending on the circumstances, we’ll help with:
- Liaising with the hospital, doctor, or care home
- Organising medical paperwork
- Transporting your loved one into our care
- Answering any immediate questions or concerns
3. We Meet to Plan the Farewell
When you’re ready, we’ll arrange a time to talk — either in person or by phone — to plan the farewell. We’ll support you with:
- Burial or cremation decisions (Simple Cremation & Burial)
- Cultural, family, or spiritual traditions
- Venue options, timing, and who you’d like involved
- Caskets, flowers, music, and personal touches (Funeral Services)
- There’s no rush — we work at your pace, with calm guidance and a listening ear.
4. Logistics and paperwork
Sometimes there can be quite a few forms to fill in ….
We can help you with:
- Burial or Cremation authorities
- National and International repatriation (Transporting the deceased home or to the desired destination)
- WINZ
- ACC
- Death Registration (Department of internal Affairs – Births Deaths and Marriages)
- Airlines – Compassionate Airfares
Not Sure What You Need Yet? That’s Okay.
You don’t have to have answers right now. We’re here to help you make one decision at a time, and no pressure.
We can help with:
- Simple cremation or burial options
- Pre-Arrangement a funeral — for future arrangements
- Cultural or traditional services
- Support with paperwork, grief resou
We’re Here When You Need Us
If you’re facing a loss — or just want to talk — please don’t hesitate to call us.
0800 276 420 (Available 24/7)